They replaced the modem with the exact same type of modem / gateway whatever you want to call it. I have xfinity internet essentials at not cost to me because of my income, so I pretty much have the crappiest of crappy internet. I was having this issue for a while after I had gotten the system, set it up with ease, then had to replace my internet modem. Let's start with this and see where it gets us. You have a password specified (This isn't listed on the article but I'm 99% sure you have to have a password)ģ) I personally would also make sure you don't have any kind of MAC address filtering for the moment.Ĥ) If none of this works on your router, can you hotspot your phone using the same guidelines above and let us know if it works?.Your SSID and password are both under 32 characters.(There's a reference to this, sort of, in this support article.)Ģ) Per this other support article please make sure the following is true: Again, for testing, just get rid of all special characters and let's see if it works. Until the most recent firmware (which, if your equipment can't get on Wi-Fi it can't download) there were issues with spaces and some special characters like the ~ or ! or any slashes. Plus I have a separate 2.4GhZ network setupĬan you please confirm whether this is a separate SSID entirely or if it's a mesh router (like Google WiFi) where it handles the different bands under the same SSID? (I assume it's the former but just want to ask.) Depending on your answer I may have other suggestions.Īlso can you tell us if this equipment has ever been successfully configured for WiFi anywhere? Or is this brand new and right out of the box?ġ) Make sure your SSID and password contains numbers and letters only for the moment.
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